Progressive Workforce Interaction Channels

Effective Complaints System

3 complaints Registered Per 100 Workers

in the UAE Labour Market

Review Date: November 13, 2025

%98

Amicably Resolved

The percentage increase since 2024 is attributed to the Federal Decree Law No. (20) of 2023, which gave the Ministry of Human Resources and Emiratisation the authority to render a final judgment on any dispute in which the value of the claim is not more than 50,000 UAE dirhams (AED)

Review Date: November 13, 2025

2 %

Referred to Judiciary

The percentage decrease since 2024 is attributed to the Federal Decree Law No. (20) of 2023, which gave the Ministry of Human Resources and Emiratisation the authority to render a final judgment on any dispute in which the value of the claim is not more than 50,000 UAE dirhams (AED)

Review Date: November 13, 2025

More than 17,000

of complaints were registered anonymously (during 2025)

Review Date: January 22, 2026

More than 4,000

complaints were received from citizens, reporting unlawful practices in the labour market (during 2025)

Review Date: January 22, 2026

Registered Worker Complaints Per Channel

Call Center

Mobile App

Website

More than half of the complaints were received through the call center, reflecting the importance of direct communication

Review Date: November 13, 2025

Large-Scale delivery of Awareness Training

Tawjeeh is an orientation program which is provided to the entirety of the workforce in the UAE. It covers awareness on the Labour laws and regulations in the UAE, including worker rights and responsibilities, and general information on life in the UAE and cultural considerations

Review Date: November 13, 2025

Learn More

More than 9 million

Workers in the UAE have completed their Complulsory Tawjeeh Orientation Program in the Labour Market during 2025

Review Date: January 22, 2026

326

Dedicated Centers that provide Tawjeeh Orientation Program

Review Date: January 22, 2026

More than 3M

Workers completed their tawjeeh programs by themselves (self-training) in 2025

Review Date: January 22, 2026

is the total number of languages tawjeeh programs are available: Arabic, English, Hindi, Urdu, Nepali, Sinhala, Spanish, Chinese, Tagalog, Bengali, Dutch, French, German, Russian, Malyalam, Pashto, Swahili

Review Date: November 13, 2025

Communication Channels Statistics of 2025

32,812,113

Messages and notification sent regarding campaigns and programmes

2,641,885

Phone communications through MoHRE's call centre

1,045,109

Interactions through the "Tawasul" system via email, chat channel and WhatsApp

371,020

Interactions through the Customer Voice channel

5,136

Customers attended the "customer first" forums

9,221,980

Account statements issued for companies

148,652

communications within MoHRE's preferential services package

Customer councils held during the "Customer First" forum

A Range of Communication Channels

Website

www.mohre.gov.ae

Landline

600590000

ask@mohre.gov.ae

International Call center

(00971-68034000)

Toll free Labour Claims & Advisory Center

80084

Download MOHRE Mobile App

Provides a range of services to Business owners, employees in United Arab Emirates.

Review Dated : November 13, 2025

Channels of Communication

80084

Toll Free Legal Consultation Hotline for Labour claims and advisory

Call Now

Review Date: November 13, 2025

22 Languages

spoken to deliver quality service.

Main languages: Arabic, English, Urdu
Sub-languages: Hindi, Persian, Malayalam, Nepali, Tamil, Punjabi, Somali, bangla, Turkish, Ethiopian, Chinese, Russian, French, Swahili, Balochi, Pashto, Filipino, Syriac, Telgo

Review Date: November 13, 2025

3 Days

On average is the time it takes to resolve customer help request tickets

Review Date: November 13, 2025