Labour Market Observatory

Progressive Workforce Interaction Channels

Streamlined pathways for employers and employees that elevate customer satisfaction
Effective Complaints System
On Average

3 complaints Registered Per 100 Workers

in the UAE Labour Market
%98
Amicably Resolved
%2
Referred to Judiciary
Nearly 7,600
of complaints were registered anonymously (from January to June 2025)
Nearly 2100
complaints were received from citizens, reporting unlawful practices in the labour market (from January to June 2025)
Registered Worker Complaints Per Channel
Large-Scale delivery of Awareness Training
Tawjeeh is an orientation program which is provided to the entirety of the workforce in the UAE. It covers awareness on the Labour laws and regulations in the UAE, including worker rights and responsibilities, and general information on life in the UAE and cultural considerations

Click Here to learn more

More than 9m
Workers in the UAE have completed their Complulsory Tawjeeh Orientation Program in the Labour Market
330
Dedicated Centers that provide Tawjeeh Orientation Program
More than 1.5M
Workers completed their tawjeeh programs by themselves (self-training) in 2024
17
is the total number of languages tawjeeh programs are available in
Channels of Communication
Toll Free Legal Consultation Hotline for Labour claims and advisory

80084

Provided services are in
22
Languages We speak
On Average
3 Days
is the time it takes to resolve customer help request tickets
A range of Communication Channels

Communication Channels Statistics During The First Half of 2025

16,219,169

Messages and notification sent regarding campaigns and programmes

1,221,317

Phone communications through MoHRE's call centre

532,998

Interactions through the "Tawasul" system via email, chat channel and WhatsApp

161,227

Interactions through the Customer Voice channel

2,363

Customers attended the "customer first" forums

4,466,408

Account statements issued for companies

84,961

Communications within MoHRE's preferential services package

23

Customer councils held during the "Customer First" forum