Progressive Workforce Interaction Channels

Labour Market Observatory

Progressive Workforce Interaction Channels

Streamlined pathways for employers and employees that elevate customer satisfaction

Effective Complaints Syste

On Average

3 complaints Registered Per 100 Workers

in the UAE Labour Market

Last update: January 8, 2024

%98

Amicably Resolved

The percentage increase since 2024 is attributed to the Federal Decree Law No. (20) of 2023, which gave the Ministry of Human Resources and Emiratisation the authority to render a final judgment on any dispute in which the value of the claim is not more than 50,000 UAE dirhams (AED)

Last update: June 24, 2024

%2

Referred to Judiciary

The percentage decrease since 2024 is attributed to the Federal Decree Law No. (20) of 2023, which gave the Ministry of Human Resources and Emiratisation the authority to render a final judgment on any dispute in which the value of the claim is not more than 50,000 UAE dirhams (AED)

Last update: June 24, 2024

241,597

of complaints were registered anonymously (from January to December 2023)

Last update: January 8, 2024

Registered Worker Complaints Per Channel

Last update: January 8, 2024

Large-Scale delivery of Awareness Training

Tawjeeh is an orientation program which is provided to the entirety of the workforce in the UAE. It covers awareness on the Labour laws and regulations in the UAE, including worker rights and responsibilities, and general information on life in the UAE and cultural considerations

Click Here to learn more

Last update: January 8, 2024

9m

Workers in the UAE have completed their Tawjeeh Orientation Program to date

Last update: June 24, 2024

104

Dedicated Centers that provide Tawjeeh Orientation Program

Last update: January 8, 2024

2.5M

Workers in the UAE have completed their Tawjeeh Orientation Program in 2023 alone

Last update: January 8, 2024

More than 500k

Workers completed their tawjeeh programs by themselves (self-training) in 2023

Last update: January 8, 2024

15

is the total number of languages tawjeeh programs are available in

List of the Languages available at the center

Languages tawjeeh programs are available in:

Arabic, English, Urdu, Hindi, Malayalam, Tagalog, Chinese, Bengali, Pashtu, French, Spanish, Srilanka, Nepali, Dutch, Russian

Channels of Communication

Toll Free Legal Consultation Hotline for Labour claims and advisory

80084

Last update: January 8, 2024

Provided services are in

22

Languages We speak

List of the Languages available at the center

Main languages:

Arabic, English, Urdu

Sub-languages:

Hindi, Persian, Malayalam, Nepali, Tamil, Punjabi, Somali, bangla, Turkish, Ethiopian, Chinese, Russian, French, Swahili, Balochi, Pashto, Filipino, Syriac, Telgo

On Average

3 Days

is the time it takes to resolve customer help request tickets

Last update: January 8, 2024

A range of Communication Channels

Last update: January 8, 2024

Communication Channels Statistics During The First Half of 2024

24 million

Messages and notification sent regarding campaigns and programmes

945,000

Phone communications through MoHRE's call centre

459,000

Interactions through the "Tawasul" system via email, chat channel and WhatsApp

160,000

Interactions through the Customer Voice channel

3,500

Customers attended the "customer first" forums

4 million

Account statements issued for companies

40,000

communications within MoHRE's preferential services package

61% increase

Compared to 18.6 million communications recorded in H1 2023

23

Customer councils held during the "Customer First" forum

2600

Responses and interactions via the ministry's social media accounts